1. General Provisions
1.1. These General Terms and Conditions govern the rights and obligations of the clients and the company SMS, Mladen Stjepanović s.p., hereinafter referred to as the “Provider.”
1.2. The client, hereinafter referred to as the “Customer,” confirms that they are familiar with these terms when placing a transportation order.
1.3. Placing a transportation order constitutes acceptance of these General Terms and Conditions.
Provider Information:
SMS, Mladen Stjepanović s.p.
Štrukljeva ulica 21, 4240 Radovljica, Slovenia
Registration number: 3355772000
Email: info@taxi-sms.si
Phone: +386 (0)70 999 699
2. Transportation Orders
2.1. Orders can be placed:
By phone: +386 (0)70 999 699
By SMS
By email: info@taxi-sms.si
Via the website contact form
2.2. When placing an order, the Customer must provide: name, contact details, number of passengers, pick-up and drop-off addresses, date and time of transport.
2.3. The Customer is responsible for providing accurate information. The Provider is not liable for delays or issues caused by incorrect or incomplete data.
3. Prices and Payment
3.1. The price of the transport is determined according to the valid price list or prior agreement.
3.2. Payment can be made:
In cash upon transport
By pre-agreed bank transfer
By agreement for regular or VIP clients
3.3. Additional services (e.g., bicycle transport or waiting time) are charged separately.
4. Transportation Rules
4.1. Vehicles are air-conditioned, clean, and maintained for safe travel.
4.2. Customers must follow the driver’s instructions and ensure the safety of themselves and other passengers.
4.3. Transporting hazardous materials or items that may compromise safety is prohibited.
4.4. The driver reserves the right to refuse transport in case of danger or violation of regulations.
5. Cancellations
5.1. Customers can cancel transport at least 2 hours before the scheduled time.
5.2. For later cancellations, the Provider reserves the right to charge partially or fully for the service.
6. Liability
6.1. The Provider is not liable for delays caused by unforeseen circumstances (traffic, weather, road closures, etc.).
6.2. The Provider is not responsible for loss or damage to personal belongings left in the vehicle.
6.3. In the event of accidents or damage, matters are handled according to applicable laws and the Provider’s insurance terms.
7. Data Protection
7.1. The Provider ensures that personal data is processed in accordance with the Personal Data Protection Act and the GDPR.
7.2. Personal data is used exclusively for performing the transport service and communicating with the Customer.
8. Final Provisions
8.1. These Terms and Conditions are valid from the moment of publication on the website.
8.2. The Provider reserves the right to amend these Terms and Conditions, with changes becoming effective upon publication on the website.
8.3. All disputes between the Provider and the Customer that cannot be resolved amicably shall be resolved by the competent court at the Provider’s registered office.